A practical certification program for frontline managers to showcase their competencies and advance their role and career. The key components of the certification include:

• Current Achievements: Highlighting your current role, responsibilities and 3 key accomplishments as a manager.

• Future Improvement Plans: Outlining 2 strategies for enhancing management skills to benefit the candidate’s organisation.

• Personal Development Plans: Outlining the most important area of personal management skills and identifying steps for boosting individual performance.

Christy Smith is a dynamic and engaging Senior Trainer and Coach at the Frontline Management Institute (FMI), specialising in leadership development, frontline management, project management, communication and people skills. With extensive experience across multiple industries—including hospitality, health, education, government and construction—Christy brings real-world expertise, relatable stories, and actionable insights to her training sessions.

Challenge: Improve access to project management skills development for professionals across rural and regional South Australia.

Solution: A series of interactive face to face workshops delivered to groups in three different locations across South Australia with a focus on project management.

Outcome: Engaging sessions that enabled attendees to collaborate with others, and develop confidence in managing projects and making strategic decisions.

Challenge: How to implement a consistent management approach that would drive performance and help nurture a positive company culture.

Solution: Tailored program for new managers focusing on equipping new managers with the skills and strategies necessary for effective leadership.

Outcome: The program successfully provided new managers with the tools and techniques required to manage their teams and enhance performance.

Challenge: Standardised graduate development program to ensure consistency in training and to support the growth of its new hires.

Solution: Tailored graduate development program that combined expertise from both the company and FMI delivered over a three-year period to graduates across Australia.

Outcome: Over the course of 15 years, many of the initial graduates progressed into senior positions within the company, demonstrating the long-term value of the program. The initiative also contributed to higher employee retention rates and played a significant role in fostering a strong, cohesive company culture.

Challenge: The client, an international supplier of industrial gases, faced the challenge of ensuring, across the entire organization in Australia and New Zealand, from general managers to new supervisors, spoke a unified language when it came to leadership.

Solution: Tailored program that catered to managers and supervisors at every level spanning two years, fostering a cohesive approach to leadership across the company.

Outcome: The program not only unified leadership practices but also delivered substantial, measurable business value. Over a five-year period, team members implemented initiatives that delivered an AUD $108 million return on investment, as validated by senior management.

Challenge: Employee who was on a performance management plan due to complaints about intimidation and bullying.

Solution: Tailored coaching program

Outcome: A clear understanding of why these behaviours were taking place, a clear strategy for addressing them, significant improvements to workplace behaviours and improvement to quality of life for the employee.

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