Challenge: The client, an international supplier of industrial gases, faced the challenge of ensuring, across the entire organization in Australia and New Zealand, from general managers to new supervisors, spoke a unified language when it came to leadership.

Solution: Tailored program that catered to managers and supervisors at every level spanning two years, fostering a cohesive approach to leadership across the company.

Outcome: The program not only unified leadership practices but also delivered substantial, measurable business value. Over a five-year period, team members implemented initiatives that delivered an AUD $108 million return on investment, as validated by senior management.

The client, an international supplier of industrial gases, faced the challenge of ensuring, across the entire organization in Australia and New Zealand, from general managers to new supervisors, spoke a unified language when it came to leadership.

To address this, the client partnered with Frontline Management Institute to design a tailored program that catered to managers and supervisors at every level. The program was structured to gradually build leadership skills, ensuring each participant could directly apply the learning to their role. Spanning two years, the program provided targeted development for each leadership level, from senior managers to new supervisors, fostering a cohesive approach to leadership across the company.

As part of the program, participants were required to demonstrate their learning by implementing improvements within their roles, using the strategies and techniques taught during the program. These improvements led to tangible business results, with the client documenting in a searchable FMI Knowledge Bank what was done and also listed increased profits and cost savings directly attributed to the participants’ application of the strategies. Over a five-year period, the total financial impact of these initiatives reached AUD $108 million, as validated by senior management. The program not only unified leadership practices but also delivered substantial, measurable business value.