Trainer Spotlight: Christy Smith
Christy Smith is a dynamic and engaging Senior Trainer and Coach at the Frontline Management Institute (FMI), specialising in leadership development, frontline management, project management, communication and people skills. With extensive experience across multiple industries—including hospitality, health, education, government and construction—Christy brings real-world expertise, relatable stories, and actionable insights to her training sessions.
Her training approach is interactive, practical, and results driven. Clients consistently praise her ability to make learning fun, engaging, and directly applicable to workplace challenges. Whether tackling difficult conversations, conflict resolution, or customer service excellence, Christy provides memorable lessons and strategies that participants can immediately implement.
As an FMI-certified assessor, Christy ensures that individuals not only gain knowledge but also develop the confidence and skills to excel in their roles. She has received outstanding reviews and feedback for her ability to connect with participants from diverse backgrounds and create an inclusive learning environment.
In addition to delivering in-person and virtual training, Christy travels regionally and interstate to bring high-impact learning experiences to businesses looking to develop their teams. Christy blends expertise with enthusiasm, shares great industry stories, and turns complex management concepts into real-world solutions.
Key Training Areas
Frontline Management & Leadership
Supervisory Skills & Team Building
Communication & Difficult Conversations
Project Management & Continuous Improvement
Customer Service Excellence
Feedback
“Very engaging and kept the content relevant and interesting. Made small personal connections and has a great sense of humour!”
Nicole, NSW
“Christy was an excellent trainer/presenter. Very personable”
Tom, SA
“Skilful and knowledgeable, approachable and easy to listen to”
Garry, NT