SUPERVISORS AND TEAM LEADERS
SC19
Two day course to help supervisors and team leaders become more efficient and effective at their role.
OVERVIEW
This course is designed to help supervisors and team leaders become more efficient and effective at their role.
During the course, participants will learn the difference between leading and managing, and how to do both of these effectively. They will learn how to establish team goals, roles and responsibilities and how to motivate, encourage and energise their team. Participants will also learn how to manage different personalities within their team, how to communicate clearly and assertively and delegate successfully.
The course also covers common challenges faced by supervisors and team leaders including managing conflict, holding difficult conversations and managing stress.
WHO IS THIS COURSE DESIGNED FOR?
This program is suitable for people currently working in a supervisor or team leader role.
DELIVERY
Groups
2 days face to face OR 8 x 90-minute sessions delivered via video call e.g. Zoom
Individuals
This course is available as a course by coaching. Delivered as 8 x 90-minute sessions delivered via video call e.g. Zoom
Contact FMI for more details
KEY LEARNING CONTENT
Introduction and overview
Welcome
Course overview
Your targets for this course
Your role as a leader
Your leadership role, responsibilities and values
Lead by example and respect team members
Identify areas for improvement in team work
Set clear expectations for your team members
People skills, communication and emotional intelligence
People skills for leaders
Clear and concise communication as a leader
Communicate as an assertive leader
Apply emotional intelligence as a leader
Prioritise and delegate work
Review and prioritise work
Plan delegation
Practical delegation
Follow up to delegation
Lead and motivate your team
Understand your leadership style
Motivate, engage and energise a team
Establish team goals, roles and responsibilities
Run effective team meetings
Coach and support team members
Manage different personalities in your team
Coach team members for improved performance
Manage performance
Manage performance as a leader
Give performance feedback
Meet challenges for team leaders
Meet challenges as a team leader
Keys to manage conflict
Lead difficult conversations
Move forward as a leader
Build resilience and manage stress as a leader
Develop a continuous improvement mindset
Course review
Develop your leadership confidence and capabilities further
HOW THIS COURSE DRIVES RESULTS
Create effective supervisors and team leaders who are confident and effective
Provide supervisors and team leaders with an overall approach to manage and lead others in a professional way
Assist team leaders/supervisors to understand the need to align work with organisational objectives