PRACTICAL MANAGEMENT SKILLS
SC16
Two day course covering fundamental management skills for new and experienced managers.
OVERVIEW
This course gives managers a practical approach to managing themselves and others more effectively.
Participants learn practical approaches to optimise the way they manage people and work.
It helps participants to manage personal effectiveness such as confidence, assertiveness, stress and resilience. This includes developing personal leadership and managing time and priorities. It also involves developing resilience, building confidence as a manager and planning your ongoing development.
The course explains how to manage interpersonal relationships with people. It includes people skills as a leader and communication skills for managers. It also helps managers identify how to apply emotional intelligence at work. These skills are then tested in challenging situations such as managing conflict and leading difficult conversations.
Importantly the course also focuses on how to lead teams and delegate work and manage performance as well as meet challenges you may face in leading the team.
WHO IS THIS COURSE DESIGNED FOR?
This course is suitable for anyone working in or moving into a management, supervisor or team leader role.
DELIVERY
Groups
2 days face to face OR 8 x 90-minute sessions delivered via video call e.g. Zoom
Individuals
This course is available as a course by coaching. Delivered as 8 x 90-minute sessions delivered via video call e.g. Zoom
Contact FMI for more details
KEY LEARNING CONTENT
Introduction and overview
Welcome
Course overview
Your targets for this course
Your role as a manager
Your management role, responsibilities and values
Lead by example and respect team members
Identify areas for improvement in team work
Set clear expectations for your team members
People skills, communication and emotional intelligence
People skills and relationships for managers
Clear and concise communication with teams and stakeholders
Assertive communication
Advanced emotional intelligence
Prioritise and delegate work
Review and prioritise work and time
Plan delegation
Practical delegation
Follow up to delegation
Lead and motivate as a manager
Understand your leadership style
Motivate, engage and energise people
Set goals, roles and responsibilities for others
Develop a positive team culture
Coach, mentor and support people
Manage different personalities you work with
Coach and mentor people for improved performance
Manage performance
Manage performance and behavioural feedback
Give performance feedback
Meet challenges for managers
Meet challenges as a manager
Keys to manage conflict
Lead difficult conversations
Move forward as a manager
Build resilience and manage stress as a manager
Develop a continuous improvement mindset
Course review
Develop your management and leadership confidence and capabilities further
Provide team members with the skills they need to manage a team
Improve performance and productivity of teams with sound management
Remove barriers to allocation and completion of work