PEOPLE SKILLS AT WORK
SC15
One day course covering essential people skills.
OVERVIEW
This course provides managers with a practical approach to improve people skills including communication skills and emotional intelligence.
This course is designed for people who want to improve their ability to connect and communicate with others in a way that builds trust and respect. Interpersonal skills are the vital for anyone working with a team or in a client facing role.
The foundations of good people skills are emotional intelligence and communication skills. These can be applied to address challenging situations such as conflict, performance related issues or interpersonal difficulties. They can also be used to improve networking, collaboration, problem solving and negotiation.
WHO IS THIS COURSE DESIGNED FOR?
This course is suitable for people who interact with other people as part of their role.
DELIVERY
Groups
2 days face to face OR 8 x 90-minute sessions delivered via video call e.g. Zoom
Individuals
This course is available as a course by coaching. Delivered as 8 x 90-minute sessions delivered via video call e.g. Zoom
Contact FMI for more details
KEY LEARNING CONTENT
Emotional intelligence
Self-awareness of emotions
Self-control of emotions
Recognise other people’s emotions
Strategies to effectively respond to other people’s emotions
Communication
The elements of communication
Authority, protocols, policies and confidentiality
Audience information needs and goals for communication
Select the most appropriate time, place, medium and language to communicate
Use active listening and feedback to confirm and clarify understanding
Challenging situations
Challenging conversations
Manage conflict
Give and receive feedback
Apply people skills
Networking
Collaboration
Problem solving
HOW THIS COURSE DRIVES RESULTS
Improve people interactions and relationships
Build relationships based on trust and respect
Develop confidence and assertiveness
Create a culture that encourages people to speak up