NEW SUPERVISORS AND TEAM LEADERS
SC14
Two day course providing essential skills for new supervisors and team leaders.
OVERVIEW
This course is designed specifically for people who are new or transitioning into a supervisor or team leader role.
People transitioning into a supervisor or team leader role often ask “How do I start?” This course provides a practical approach on what to do and how to behave as new supervisors and team leaders settle into their leadership role. This is often a challenging time for supervisors and managers and it is important to begin with knowledge and guidance on the practical ways to carry out their role professionally.
WHO IS THIS COURSE DESIGNED FOR?
This course is suitable for anyone working in or moving into a supervisor or team leader role.
DELIVERY
Groups
2 days face to face OR 8 x 90-minute sessions delivered via video call e.g. Zoom
Individuals
This course is available as a course by coaching. Delivered as 8 x 90-minute sessions delivered via video call e.g. Zoom
Contact FMI for more details
KEY LEARNING CONTENT
Introduction and overview
Welcome
Course overview
Your targets for this course
Your transition to a leader
Your leadership role, responsibilities and values
Make the transition from a team member to a team leader
Lead by example and respect team members
Identify areas for improvement in team work
Set clear expectations for your team members
People skills, communication and emotional intelligence
People skills for leaders
Clear and concise communication as a leader
Communicate as an assertive leader
Apply emotional intelligence as a leader
Prioritise and delegate work
Review and prioritise work
Plan delegation
Practical delegation
Follow up to delegation
Lead and motivate your team
Understand your leadership style
Motivate, engage and energise a team
Establish team goals, roles and responsibilities
Run effective team meetings
Coach and support team members
Manage different personalities in your team
Coach team members for improved performance
Manage performance
Manage performance as a leader
Give performance feedback
Meet challenges for team leaders
Meet challenges as a team leader
Keys to manage conflict
Lead difficult conversations
Move forward as a leader
Build resilience and manage stress as a leader
Develop a continuous improvement mindset
Course review
Develop your leadership confidence and capabilities further
HOW THIS COURSE DRIVES RESULTS
Create effective supervisors and team leaders who are confident and effective
Provide new supervisors and team leaders with an overall approach to manage and lead others in a professional way
Assist new team leaders/supervisors to understand the need to align work with organisational objectives