MANAGEMENT SKILLS FOR NEW MANAGERS
SC12
Support new managers to develop the skills they need to effectively manage and lead others.
OVERVIEW
This course is an ideal choice for new managers who want to gain a practical approach to managing people.
The challenge of managing other people is both exciting and demanding. Managers play a vital role in making sure that the team performs. Managers must have good people skills as well as an understanding of the technical aspects of the work. This popular practical program helps new or recent managers develop people skills and management skills to lead, motivate and secure good performance from the team. It helps managers plan and organise their work and the work of their team. It helps managers select leadership styles that will suit their situation and enable them to understand the motivation of people at work. It gives practical advice on delegating, running effective team meetings, being assertive, resolving conflicts, coaching and communicating. The course also helps managers plan their future development as a manager.
WHO IS THIS COURSE DESIGNED FOR?
This course is suitable for anyone working in or moving into a manager or supervisor role.
DELIVERY
Groups
2 days face to face OR 8 x 90-minute sessions delivered via video call e.g. Zoom
Individuals
This course is available as a course by coaching. Delivered as 8 x 90-minute sessions delivered via video call e.g. Zoom
Contact FMI for more details
KEY LEARNING CONTENT
Introduction and overview
Welcome
Course overview
Your targets for this course
Your transition to a manager
Your management role, responsibilities and values
Make the transition to a manager
Lead by example and respect team members
Identify areas for improvement in team work
Set clear expectations for your team members
People skills, communication and emotional intelligence
People skills and relationships for managers
Clear and concise communication with team members, managers, customers and stakeholders
Communicate as an assertive manager
Apply emotional intelligence as a manager
Prioritise and delegate work
Review and prioritise work
Plan delegation
Practical delegation
Follow up to delegation
Lead and motivate your team
Understand your leadership style
Motivate, engage and energise a team
Establish team goals, roles and responsibilities
Run effective team meetings
Coach and support team members
Manage different personalities in your team
Coach team members for improved performance
Manage performance
Manage performance and behavioural feedback
Give performance feedback
Meet challenges for managers
Meet challenges as a manager
Keys to manage conflict
Lead difficult conversations
Move forward as a manager
Build resilience and manage stress as a manager
Develop a continuous improvement mindset
Course review
Develop your management and leadership confidence and capabilities further
HOW THIS COURSE DRIVES RESULTS
Provide managers with an overall approach to manage performance and productivity professionally
Help new managers to develop their confidence for taking on new a new role as a manager or supervisor so they can step up to the role quickly and effectively
Assist new managers to understand the need to align work with organisational objectives