MANAGEMENT FOCUS TRAINING PROGRAM
TP04
Flexible sessions delivered to team of managers who may be too busy to take extended time off work.
FMI’s Management Focus Training Program brings the opportunity to enhance essential practical people leadership skills for a team of managers who may be too busy to take extended time off work.
The program consists of up to 12 short sessions between 60 minutes to 90 minutes. It is delivered in the workplace or remotely through video delivery such as Zoom approximately monthly either early in morning or at lunchtime. The sessions allow managers or leadership teams to interact and discuss key issues and skills that affect their management practice and identify how to improve them. The program is facilitated by an experienced facilitator who has practical management experience.
The program can be tailored in content and structure to meet the specific needs of your organisation.
OVERVIEW
WHO IS THIS PROGRAM DESIGNED FOR?
This program is suitable for anyone working in or moving into a management, supervisor or team leader role. It is suitable for both new and experienced managers.
DELIVERY
8 - 12 x 90-minute sessions delivered face to face or by video call e.g. Zoom
Typical programs are delivered over 3 – 12 months
Delivery mode and duration of this program is customised for your organisation’s specific objectives.
Dates for sessions will be mutually agreed with the organisation.
PROGRAM CONTENT
Program will vary according to organisational preferences. Sessions available include:
Leadership
Capabilities of a successful leader
Set the vision for your leadership team
Apply values and standards
Time management
Design the work environment and systems to improve efficiency
Apply time management tools and tips to increase effectiveness
Use psychology to improve work practices
Communication and emotional intelligence
Keys to effective communication as a leader
Overcome common issues in work communications
Apply emotional intelligence in communication
Delegation
Plan delegation
Delegate effectively
Follow up on delegation
Performance and productivity
Set management goals and targets
Monitor performance
Provide performance feedback and management
Coach and mentor
Manager as a team coach
Create a mentoring culture
Coach team members effectively
Conflict and difficult conversations
Conflict situations that may arise at work
Manage conflict professionally
Hold difficult conversations with staff or customers
Change and stress management
Perseverance and resilience
Lead people through change
Stress management approaches
Continuous improvement
Continuous improvement to enhance performance
Useful continuous improvement tools
Lead continuous improvement in the team
Customer service
Plan, measure and improving customer service
Apply customer service standards
Deal with customer service issues
Negotiation
Negotiation strategies
Prepare to negotiate
Negotiate effectively
Positive workplace culture
Keys to positive workplace culture
Enhance the culture of the team
Support effective workplace relationships in the team