EMOTIONAL INTELLIGENCE AT WORK
SC09
One day course on emotional intelligence for managers and leaders.
OVERVIEW
This course enables people to understand practical ways to apply emotional intelligence at work. It helps optimise results and avoid potential conflicts.
This course explores the way people can optimise their role in building and maintaining positive relationships and communication in the workplace within their team, linking across to other teams and with customers and other stakeholders. As work becomes more fast paced and high pressure it is important for people to have the skills to recognise and regulate their own emotions and respond appropriately to other people’s emotions.
During the course participants will learn how to develop self awareness and control of their own emotions. They will also learn how to interact with other people in a way that is sensitive to their emotion state. The course explores how these skills can be applied in challenging situations such as conflict, feedback and performance related issues. Participants will also learn how to use these skills to optimise collaboration, relationship building and networking.
WHO IS THIS COURSE DESIGNED FOR?
This course is suitable for anyone who wants apply emotional intelligence to improve their ability to communicate effectively with other people.
DELIVERY
Groups
1 day face to face OR 4 x 90-minute sessions delivered via video call e.g. Zoom
Individuals
This course is available as a course by coaching. Delivered as 4 x 90-minute sessions delivered via video call e.g. Zoom
Contact FMI for more details
KEY LEARNING CONTENT
Emotional intelligence at work
What is emotional intelligence?
Changes to the way we work
Workplace culture
Emotion management and leadership outcomes
Develop emotional intelligence
Emotional intelligence at work
Self-awareness of emotions
Self-control of emotions
Recognise other people’s emotions
Strategies to effectively respond to other people’s emotions
Challenging situations
Challenging conversations
Manage conflict
Give and receive feedback
Apply emotional intelligence
Networking
Collaboration
Problem solving
Negotiation
HOW THIS COURSE DRIVES RESULTS
Improve team cohesion
Improve team performance
Build capability of managers to manage difficult interpersonal situations before they escalate