CONTINUOUS IMPROVEMENT
SC04
Two day workshop exploring how to embed continuous improvement practices into your work.
OVERVIEW
This practical course helps managers implement selected continuous improvement systems and processes that provide meaningful and systematic improvements to the business.
There is an increasing pressure for managers and organisations continually to raise their performance levels. Factors that contribute to this pressure include: increased competition; raised customer expectations; powerful market forces; rapid technology developments; rising standards and regulations. Continuous Improvement is a valuable management approach that has demonstrated its effectiveness in meeting this pressure.
During the course participants will learn a range of tools and techniques to improve operations, customer service and project management.
WHO IS THIS COURSE DESIGNED FOR?
This course is suitable for managers who wish to take a professional approach to improve performance.
DELIVERY
Groups
2 days face to face OR 8 x 90-minute sessions delivered via video call e.g. Zoom
Individuals
This course is available as a course by coaching. Delivered as 8 x 90-minute sessions delivered via video call e.g. Zoom
KEY LEARNING CONTENT
Lead and implement continuous improvement systems and processes
The importance of performance improvement systems and processes
Customer value chain
Key performance improvement areas:
Customers
Suppliers
Systems and processes
Team development
Standards
Kaizen, Lean Manufacturing, Lean Service and Six Sigma
Raising performance levels and benchmarking
A core model for continuous improvement including useful tools
Team driven improvement and high performance teams
Monitor progress
Improve customer service
Document and communicate results
Improve performance
Monitor and adjust performance
Use opportunities for further improvement
Ways to overcome problems that may affect continuous improvement
Develop team ownership of improvement strategies
Planning for future improvements
HOW THIS COURSE DRIVES RESULTS
Enhance productivity and performance levels
Ensure a competitive organisation that is responsive to increased competition and customer expectations
Identify key areas for organisational performance improvement
Allow team members to identify and manage the implementation of improvements