CONFLICT MANAGEMENT AND DIFFICULT CONVERSATIONS
SC03

Practical one day workshop to help managers and leaders manage conflict effectively.

OVERVIEW

This course teaches people how to manage conflict for positive change.

Conflict in work situations can arise from a variety of reasons including differing opinions, approaches to situations or from emotional disturbance. Whilst conflict is a natural occurrence, it is our response which must be managed to ensure a positive outcome. When approached properly, conflict can foster creativity and more innovative solutions.  For leaders it is important to deal with conflict proactively and not let it become out of hand and undermine both morale and performance. This course teaches how conflict management strategies such as applying emotional intelligence, using negotiation skills and being assertive can help to resolve or at least manage conflict constructively.

WHO IS THIS COURSE DESIGNED FOR?

This course is designed for anyone who wants to improve their conflict management skills.

DELIVERY

Groups

1 day face to face OR 4 x 90-minute sessions delivered via online video call.

Individuals

This course is available as a course by coaching. Delivered as 4 x 90-minute sessions delivered via online video call.

KEY LEARNING CONTENT

Conflict at work

  • Conflict situations in the workplace

  • Leading others in conflict situations

  • Strategies for managing conflict

  • Conflict management styles

  • Conflict and work culture

Manage conflict

  • Needs and wants in conflict situations

  • Negotiation and mediation in conflict

  • Assertiveness in conflict

  • Manage meetings to reduce conflict

  • Manage inappropriate behaviour such as bullying

Apply conflict management strategies

  • Practical strategies to manage conflict situations as they arise

  • Strategies to minimise future conflict

HOW THIS COURSE DRIVES RESULTS

  • Equip leaders and staff with skills to handle difficult situations before escalating them

  • Help reduce instances of conflict and bullying

  • Shift negative attitudes and enable healthy differences of opinion to foster creativity and more innovative solutions

SPEAK TO OUR TEAM