...course overview

This very practical course has been developed specifically by fmi to help you build essential professional skills in confidence and assertiveness. The course gives you practical skills, techniques and useful tips that will increase your confidence, make you more assertive in workplace situations, and help you present a professional, calm and focused image in your workplace communications.

This program is very different from "basic assertiveness" building programs in that it enables you to develop real confidence in the way you apply the skills you learn.

fmi guarantees the assertiveness techniques you learn in this course will, when applied back in the workplace, enable you to communicate your point of view with confidence and clearness. This helps you perform better at work and boost your career.  Colleagues, other team members and customers will all benefit from your improved performance.

This course identifies and helps participants practise and apply assertive techniques appropriate for the situation and the people involved. Participants learn to select and apply assertive behaviour as opposed to aggressive or non-assertive behaviour. The course also provides valuable strategies for dealing with difficult and challenging work situations and difficult people.

This program will give you skills and confidence that will make a significant difference to your professional career.

.....key content

• Importance of professional confidence and assertiveness in business situations
• The secrets of confidence, self esteem and self worth
• Overcoming barriers to professional confidence
• Staying calm and composed in professional situations
• Communication strengths and weaknesses
• Assertive, aggressive and non-assertive behaviour
• Assertive Communication
• Understanding and meeting needs of others
• Assertiveness and negotiated agreements
• Strategies for dealing confidently with difficult work situations and difficult people at work
• Using professional confidence strategies for making a significant difference to your professional career

...what objectives can I
         achieve?

1. Value the importance of professional confidence and assertiveness in business situations
2. Use the secrets of confidence
3. Identify own strengths and weaknesses in communicating assertively

• Distinguish between assertive, aggressive and non-assertive behaviour
•  Communicate assertively
• Identify strategies for dealing with difficult work situations and difficult people at work