...course overview

This course helps you prepare for the change of responsibilities and role from team member to a team leader. You will gain an understanding of your key responsibilities and lessen the stress that such a change may bring. You will be given a toolbox full of useful approaches to your new role.

This is a very useful introduction to further management development programs available through the Frontline Management Institute including the Certificate IV in Business (Frontline Management).

.....key content

• Moving to a new role as supervisor - meeting the challenges and avoiding the pitfalls
• Responsibilities of a supervisor
• Expectations of your performance - your boss, your team, your peers and your organisation
• Attributes of a leader
• Understanding team motivation
• Leadership styles for the situations you face
• Basic planning for the team and yourself
• Effective delegation
• Effective communication and feedback from the team
• Coaching team members
• Keys to time management

...what objectives can I
         achieve?

1. Understand your new role and your responsibilities
2. Identify other's expectations of your performance - your boss, your team, your peers and your organisation
3. Develop credibility as a leader and motivator with your team
4. Select appropriate leadership styles for the situations you face
5. Carry out basic planning
6. Delegate effectively and follow up on delegation
7. Establish effective communication and feedback from the team
8. Coach team members
9. Manage time effectively as a supervisor